How can CAI's services help my company improve its productivity and save money?
Employees come to work burdened by personal problems and can cost businesses money in many different ways. Employees become less productive and take more sick time. They experience more accidents and drive up health care costs. Conservatively, it costs American businesses more than 300 billion dollars a year in lost productivity. Services offered by CAI help many companies avoid these costs while improving the quality of the workplace for everyone.
What is an EAP?
The Employee Assistance Program is a service that provides professional counseling and consultation to employees and their covered dependents for any type of personal problem. It is a free service, pre-paid by the client company. It is also a confidential service. No appropriate information is ever given out by the EAP to any person or entity without the written permission of the person being seen in the program.
Are there any exceptions to confidentiality?
The only exceptions ever made to confidentiality are those required by law under extreme circumstances, such as when a person is suicidal, or homicidal, or when there is a suspicion of child or elderly abuse. In these rare instances, the need to protect life and safety is more important than the right to privacy, and the law allows for, and requires, confidentiality to be broken.
Who can use the EAP?
EAP services are available to all covered employees and eligible dependents. Coverage is extended to minor dependents even if they don't currently live in the household of the covered employee. The EAP may also be used by anyone who lives in the same household as the covered employee, whether they are a dependent or not.
What kinds of counseling are offered at the EAP?
The EAP offers counseling for all types of personal and workplace concerns. The following are examples of some of the common problems addressed by the EAP:
- Stress, and problems related to stress management
- Marriage and relationship problems
- Child and family concerns
- Family counseling services
- Alcohol and drug problems
- Emotional problems, such as anxiety or depression
- Problems coping with grief and loss
- Critical incidence stress debriefing
- Work problems, such as time management, problems with co-workers, and job burnout
- Workplace diversity training
- Financial or credit problems
- Legal problems requiring advice and consultation
- Childcare concerns
- Eldercare concerns
- Other personal and workplace matters
What kinds of counselors provide the EAP services?
Counseling services for relationship, family, substance abuse, emotional concerns, and other concerns are provided by licensed clinical social workers, licensed professional counselors, licensed marriage and family therapists, and licensed psychologists. The provider network consists of many skilled and highly trained professionals with many years of experience in handling personal and workplace concerns. Attorneys under contract also provide legal consultation and advice. However, legal representation and/or the writing of legal documents are not part of the services covered under the EAP. Financial, eldercare and childcare referral services are provided by additional specialists.
How does an eligible person get an EAP appointment?
An eligible person simply calls our offices during CAI's business hours, and a CAI representative will promptly assist and offer recommendations and referrals.
What happens if someone can't get the problem solved within the covered number of sessions under the EAP?
If the EAP counselor determines that the problem is longer term and cannot be resolved in the number of sessions allowed by the EAP, the counselor may refer to another provider to continue the counseling process. Services provided by counselors outside the EAP are not covered by the EAP. The employee or covered dependent will need to pay for these additional services through their insurance or out of pocket. The counselors who work for Cameron And Associates will always try to solve the problem first through the EAP, at not cost to the employee. And if a referral is made outside the EAP, the EAP counselor will always work to make sure that the new counselor is not only the right professional to handle the problem, but also affordable and convenient to the employee or covered dependent.
What is managed behavioral health care?
Managed behavioral health care is a comprehensive system of managing health care services for covered employees and eligible dependents for any problem that is of a mental health or substance abuse nature. The coordination of care begins with a comprehensive assessment of the nature of the problem. The employee or dependent requiring care is then referred to a provider of behavioral health services, either an individual provider, a treatment program, or a hospital providing the appropriate level of care. CAI assures the appropriate level and quality of care, and then continuously monitors these services. CAI manages the provider network to assure the highest quality of care, and negotiates fees with providers in order to assure the best price for care. Receiving services from the right provider at the appropriate level of care at the best price helps our client companies keep their costs down, while supporting employees and dependents as they address problems that could interfere with work and home life.
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